Trade Money-Back Guarantee

In the unlikely event that an item you purchase is significantly different than described, is damaged in transit or does not arrive, you may be eligible to receive a refund for your purchase up to $100,000, subject to the terms found here.

If you receive an item that doesn't meet your expectations, contact us within 30 or more days, depending on your Trade 1st status, for a refund.

As a part of our Trade 1st program, you have extra time to activate this feature (depending on your status), in case you aren’t able to open your shipment right away.

Your purchase is eligible for the Money-Back Guarantee refund if:

The order was placed online through our secure checkout
The item is significantly different than described, was damaged in transit or never arrives
You reported the issue within seven calendar days of the delivery date (or the promised delivery date, for non-delivered items)
To ensure fairness and timely resolution, please note that failure to report the damage within the initial seven-day window or failure to provide requested evidence within seven days of our request will make your purchase ineligible for the Money-Back Guarantee refund.

Your purchase is not eligible for the Money-Back Guarantee refund if:

You are seeking to return an item that was accurately described and not damaged in transit. (Note that in these cases, you may still be able to return the item if permitted under the seller’s stated return policy or, for EU-based buyers, in accordance with EU law and our User Agreement)
You are seeking to return an item due to its odor, unless the item description specifically indicates a scent profile
You elected to arrange your own shipping or retrieve the item in-person
You purchased the item in-store, over the phone or via email and not through 1stDibs secure checkout

This policy with the extended windows of 30-120 days is effective January 7, 2025. For more detailed examples pertaining to eligibility for the Money-Back Guarantee, please visit our support center.